Terms & Conditions

Effective Date: 05/01/2025
Last Updated: 06/28/2025

These Terms and Conditions (“Terms”) govern your use of the services provided by NetVibe Digital (“we”, “our”, “us”). By using our website or engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Who We Are

NetVibe Digital is an independent advertising and customer support agency based in India. We help travelers with submitting requests to airlines, hotels, or travel service providers for changes, cancellations, or refunds. We are not affiliated with any airline, travel agency, or government body.

2. Nature of Our Services

We assist users in:

• Submitting cancellation or change requests

• Communicating with airline or hotel customer service

• Understanding refund eligibility based on provider policies

We do not issue tickets, process payments for airlines, or make final decisions. All final outcomes (refunds, changes, waivers) are determined solely by the airline, OTA, or hotel.

3. No Guarantee of Outcome

While we do our best to assist you, we cannot guarantee any specific result. Approval or denial of cancellations, refunds, or modifications is entirely at the discretion of the respective travel provider.

4. Fees and Consent

We may charge a one-time service fee for assisting with your travel request. This fee:

• Is explained clearly before any payment is requested

• Is only charged after you confirm by email or verbal consent

• Is not automatically deducted or billed without your approval

We do not collect or store any card or bank information. Payments, if required, are processed through secure third-party systems.

5. Information Accuracy

You are responsible for providing accurate and complete information, including:

• Name

• Booking details

• Contact information

We are not liable for errors, delays, or losses resulting from incorrect or incomplete details provided by you.

6. Call Recording and Communication

By contacting us via phone, you agree that:

• Your call may be recorded for quality and compliance purposes

• We may contact you via phone, SMS, or email regarding your inquiry

• You can opt out of communications at any time by informing us

7. Data Use and Privacy

We protect your data in accordance with our Privacy Policy. We do not sell your information. We retain minimal data necessary to fulfill your request and comply with regulations.

Read our Privacy Policy at: /privacy-policy

8. No Affiliation Disclaimer

We are not affiliated with any airline, hotel, travel agency, or government body. Brand names (such as airline or hotel names) are used only to refer to the services you inquire about.

9. Limitation of Liability

We are not responsible for:

• Denials by airlines or hotels

• Missed flights or rescheduling

• Delays or losses caused by third parties

• Financial penalties charged by service providers

Our maximum liability, under any circumstance, is limited to the amount of the service fee paid to us.

10. Dispute Resolution

If you have a dispute, please contact us first at support@netvibedigital.com. Most issues can be resolved quickly. If further action is needed, disputes will be handled under the laws of [Insert U.S. State or Arbitration Location].

11. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website. Continued use of our services after any update means you accept the revised Terms.

12. Contact Us

If you have questions or concerns regarding these Terms, please contact:

NetVibe Digital
Email: support@netvibedigital.com
Phone: +1 888 631 71